Rooted Tales · XenWinx

Delete your Rooted Tales account

For the Rooted Tales app by XenWinx on Google Play

A parent, guardian or account holder can ask us to delete a Rooted Tales account and the data attached to it. This page explains how, what happens, and what we keep.

Before you start: deleting an account is permanent. Reading progress, badges, points and the record of purchased books cannot be recovered. A subscription is billed by Google Play, so cancel it in Google Play first (Play Store → Payments & subscriptions → Subscriptions → Rooted Tales). Deleting the account does not cancel a subscription by itself.

How to request deletion

  1. Send an email to hub@xenwinx.com with the subject Delete my Rooted Tales account.
  2. Send it from the email address you used to sign up. If you signed in with Google, use that Google email address. This lets us confirm the account is yours.
  3. In the message, say that you want the account and its data deleted. Please do not include passwords.
  4. We may reply with one short question to confirm your identity. Once confirmed, we delete the account and email you when it is done, within 30 days of your request.

Email a deletion request

What is deleted

DataWhat happens
Sign-in account: email address and password (or Google sign-in link)Deleted
Username, avatar choice and any uploaded profile photoDeleted
Reading progress, bookmarks, points, badges, streaks and settingsDeleted
Record of owned books and membership kept by the appDeleted

What is kept, and for how long

Deleted data may remain in routine encrypted backups for up to 30 days before it is overwritten. We keep a short note that a deletion request was made and completed, with no content from the account, as proof that we met your request. Records of past payments are held by Google Play under Google's own policies, not by us, and Google may keep them for tax and legal reasons.

Delete only some data

If you do not want to delete the whole account, email us at the same address and say which information you would like removed (for example, a profile photo). We will tell you if that is possible.

Questions

Write to hub@xenwinx.com. You can also read our Privacy Policy.